Return Policy


All full priced apparel items (unless noted otherwise) are able to be returned within 14 days of purchase date or date when the apparel is received in the mail.  For apparel returns, all tags must still be attached (as received), the clothing must be unworn, unwashed and unaltered. 

All Sale items are FINAL SALE.

All accessories (jewelry, hair, handbags, masks, etc) are FINAL SALE.

All camis and bralettes are FINAL SALE.

Other items may be included if noted in the product page.  When noted final sale, this item can not be exchanged or returned.

At the time of applicable return, the customer can either decide to receive full reimbursement as paid in original receipt or store credit.

If you would like to switch out for a different size you can purchase the new size you would like if available and process the other size as a return noted above. 

The Gemma Shop has the right to refuse returns.

All returns must be initiated by sending an email to

Note; shipping package expenses for returns must be paid for by the customer. 


Returns can be sent to:

The Gemma Shop

43 E College Ave 

Westerville, OH 43081

***due to COVID-19 precautions, please allow 24 hours for processing.***

 If you are local, you are allowed to drop off the return.  Please arrange with to arrange a no contact drop off time.


Questions? Contact us!