After your order is placed, please allow 24 hours for your order to be processed and shipped out. All orders are processed Mon-Sat.
You will receive your tracking number once the label is created.
Please note, once the item has been dropped off at the post office, it is no longer the responsibility of The Gemma Shop. If your package is lost, please work with the post office on retrieving your package utilizing your tracking number.
Make sure you send your package somewhere it will be safe! We would hate to see any customer experience a stolen package. Please note The Gemma Shop is not responsible for stolen packages.
IN STORE PICK UP POLICY
Orders can be picked up in store Monday-Saturday12-1pm.
Your bag can be picked up in the back of Gemma. Pull up to our parking lot and your bag will be in the doorway of our back entrance for contact free pick up!
To arrange a special pick up time, please contact us with your order number at firstname.lastname@example.org.